Proveer FAQ
Dental Practice Management FAQ
Answers about Proveer’s services, how work is scoped and quoted, and what stays with your practice.
General Questions
What specific services does Proveer offer?
Proveer takes on focused engagements — work built around one situation, such as a practice analysis, a network decision, or a practice purchase — and provides ongoing practice management and owner-level administrative support. The scope is built around the practice’s goals, operations, software, and the work it wants Proveer to carry.
How long is the commitment?
Nothing Proveer does carries a long-term contract. Monthly services can be canceled any month if you don’t believe the value exceeds the cost, and focused engagements are scoped and quoted before they begin. That is how we have worked since our founding in 2008.
Do you work with practices outside the Grand Rapids area?
Yes. Most of our work is delivered remotely, including for practices in West Michigan. Where an engagement calls for on-site work, it is available within about one to two hours of Grand Rapids. Proveer does not provide day-to-day, in-person management of a practice.
What kind of practice is a good fit for Proveer?
Proveer fits an independent dental practice in either of two ways. A practice facing a specific situation — a decision, a problem, or a gap left by someone leaving — can bring it to us as a focused engagement. Ongoing management fits an owner who wants to hand part of the business side to an outside team, whatever the size of the practice. We discuss the practice’s needs, working style, and proposed scope before either side commits.
How do I learn more or get started?
Schedule a free consult. We will listen to your questions and concerns and learn about your practice. We will then discuss how Proveer’s services can meet your needs and drive improvements.
Who will I work with?
Clients work with a small team led by Proveer’s founder, typically through a named client manager who learns the practice, its software, and its priorities.
How can I determine whether Proveer’s services are a fit for my practice’s particular needs?
We are happy to help with that. Schedule a free consult. We will listen to your needs then share if and how Proveer’s services can drive value.
Ongoing Management
How is ongoing management priced?
Per practice. The quote depends on the work Proveer will carry for you, and we agree on the scope and the quote before anything starts.
What is Continued Support?
Ongoing management that follows a focused engagement. When a project turns up work that should keep going, we suggest it and you decide whether to take it on. A practice can also start with ongoing management directly.
Do you provide customized solutions for different practices?
Yes. The processes we use are consistent, but they are designed to produce solutions built around each practice’s own operations, software, and goals. Helping independent practices stay independent is the work we set out to do.
How do I get started?
Schedule a free consult. We will ask about your practice, practice management software, IT, and goals. You can ask us whatever you want to ensure Proveer is a good fit before you proceed.
I’m not quite ready. How do I learn more?
Call, email, or schedule a meeting. One of our team members will address your questions.
Practice Analysis
What exactly is included in a Practice Analysis?
Our analysis goes beyond just financials. We evaluate operational processes and financial performance, and gather qualitative input from your team to provide a comprehensive picture of your practice.
How long does the Practice Analysis process take?
The timeline depends on the scope, the complexity of the practice, and when the requested information is available. We discuss the schedule before the engagement begins.
Will I receive actionable recommendations, or just a report?
Our report includes clear, actionable recommendations that highlight strengths, weaknesses, and strategic opportunities for improvement.
Network Participation Analysis
Can Proveer help us decide whether to change our network status?
Yes. We review network fees, write-offs, procedure frequencies, and patient counts, estimate variable costs from your income statements, and allow for collection reductions. We present the financial implications and risks of dropping, adding, or staying in a network; the decision stays with you.
Do we have to outsource our insurance processing to have this done?
No. The analysis is a separate engagement. If you also want the claims work done, that is our insurance processing service, and the two fit together — but neither requires the other.
Dental Consulting
What exactly does Proveer’s Dental Consulting service entail?
A defined engagement for a specific operational, financial, staffing, technology, or growth question. We agree the question, the information to review, the work Proveer will perform, and the decisions that stay with the practice, and you get a quote before work begins.
How is Proveer’s consulting approach different from other firms?
Proveer combines dental practice experience with engineering, financial analysis, and owner-operator judgment. Clients work with a small team led by Proveer’s founder, and engagements define the question, the work Proveer will perform, and the decisions that remain with the practice.
Is dental consulting right for my practice?
Dental consulting is a fit when the practice has a defined operational, financial, staffing, technology, growth, or transition question and wants outside analysis or implementation support.
How do I get started with Proveer’s dental consulting services?
You can start by scheduling a free initial consultation. We’ll discuss your specific needs and objectives and determine how our consulting services can help you achieve your goals.
Are your consulting services only for practices experiencing problems?
No. A practice can also use consulting for a defined opportunity — such as evaluating growth, technology, staffing, or a process change — even when there is no acute problem.
Outsourced Administration
What administrative work can a practice delegate to Proveer?
The scope can include payroll coordination, compensation review, practice-management software research and settings, operational response to new regulatory directives, and recruiting support. We define the assigned work before the engagement begins.
How is outsourced administration different from ongoing management?
Ongoing management brings reviews of the practice’s numbers and processes, planning, and management advice. Outsourced administration assigns Proveer responsibility for completing defined owner-level work. A practice can take either one on its own or both together.
Who retains the decisions?
The practice does. The scope identifies what Proveer will research, organize, recommend, or execute and which decisions remain with the owner or another qualified adviser.
Insurance Processing
How quickly can Proveer begin handling our insurance processing?
The onboarding timeline depends on the practice’s software, workflow, claim volume, access, and the work included in the engagement. We discuss timing before providing the quote.
What software do you use for insurance processing?
We log in remotely and work inside your practice management software and electronic claims software, on your computers. Patient records stay where they already live rather than being copied into a system of ours, so there are fewer places for that information to sit. It also means our work is documented in your software as we do it, for you to review at any time, on systems you own and control.
What does insurance processing not include?
Patient-facing front-desk work, such as answering phones or checking patients in and out, and on-site work. We work remotely inside your software, and your team stays the point of contact for patients.
How is insurance processing priced?
Per practice. The fee depends on your claim volume, your practice management software, and how much of the work you want us to carry, and there is a one-time onboarding fee to get set up in your systems. Schedule a consult and we will quote it.
What happens if a claim is denied?
We investigate denied claims, identify why the payer denied them, supply any information requested, and resubmit. Where a denial warrants a formal appeal, we tell you and explain the basis — filing the appeal itself stays with your practice.
Patient Billing
What patient billing records do you keep?
We work right in your practice management software, which will contain the full history of our work. If you want reports or records you cannot readily obtain from your practice management software, let us know.
Who talks to patients about billing questions?
Your team does. When a patient has a question about a claim or a statement, we walk your team member through it so they can answer accurately. Proveer does not contact your patients directly, and does not perform debt collection.
Do you print and mail statements for us?
We do not print and mail statements. If you have an electronic service to deliver patient statements, we can use it. If not, we can generate patient statements for your team to print and mail.
How does Proveer’s patient billing integrate with insurance processing?
Patient billing is an add-on service for practices using Proveer’s outsourced insurance processing.
How is patient billing priced?
Per practice, based on your software, your statement and transaction volume, and how much customization your workflow needs. Because it is an add-on, it is scoped and quoted alongside the insurance processing assessment rather than on its own.
Do you work with my practice management software?
We work inside your existing practice management software. We’ll confirm we can work with yours when we scope the work.
Practice Purchase Evaluation
How long does the evaluation process take?
The timeline varies depending on the size and complexity of the purchase opportunity, but we work efficiently to provide a timely and thorough evaluation. Once we obtain all requested information, we typically deliver in 3–6 weeks.
Do you offer support after the evaluation is complete?
Yes! We’re here to answer any follow-up questions and provide guidance throughout the acquisition process.
Do you visit the practice as part of a practice purchase evaluation?
No. The evaluation is an analysis of the data and information you and the seller provide, including information about the location and equipment. To keep our practice purchase evaluation fee low, we do not visit the practice to form an opinion on the suitability of space and equipment to your needs.
Focused Engagements
What kinds of focused engagements does Proveer take on?
Focused engagements are built around one situation in the practice: improving collections, practice analysis, help when a key person leaves, network participation analysis, office procedures, practice purchase evaluation, and dental consulting. Each has a defined scope and a quote before work starts.
Is the initial consultation really free?
Yes! The initial consultation is completely free and with no obligation. It’s a chance for us to understand your needs and for you to learn more about how we can help.
Ready to Talk About What Your Practice Needs?
A free 30-minute phone conversation about your practice, what you need, and whether Proveer can help. No obligation.
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