Proveer FAQ
Simplifying Your Success With Detailed Solutions
Proveer’s monthly services are month-to-month with no long-term contract.
General Questions
What specific services does Proveer offer?
Proveer offers a variety of services including monthly practice management plans, practice analyses, dental consulting, outsourced insurance processing, and practice purchase and practice transition services. While some of Proveer’s services have standard processes and standard pricing, Proveer customizes all of our services to each practice’s specific situation and needs including goals, opportunities, challenges, team culture, practice management software, and more.
How long am I committed for?
Proveer’s monthly services are month-to-month with no long-term contract. If you don’t believe the value of the services exceeds the cost, cancel any month.
What size practices does Proveer serve?
Proveer serves practices of all sizes. However, our typical client is too small to employ a full-time MBA-level practice manager. Proveer allows independent dental practices to access MBA-level expertise and insight for a fraction of the cost.
How do I learn more or get started?
Schedule a free consult. We will listen to your questions and concerns and learn about your practice. We will then discuss how Proveer’s services can meet your needs and drive improvements.
Will I receive personalized support?
Yes, our expert team provides personalized guidance and support tailored to your practice’s unique needs.
How can I determine whether Proveer’s services are a fit for my practice’s particular needs?
We are happy to help with that. Schedule a free consult. We will listen to your needs then share if and how Proveer’s services can drive value.
Monthly Plans
Do you provide customized solutions for different practices?
Absolutely! While some of the processes we use in working with practices are consistent, we designed those processes to drive customized solutions and results tailored to each practice’s needs. We know firsthand that each practice is unique…and we want to help keep it that way. We are in the business of helping independent practices remain independent in an increasingly cookie-cutter industry.
How do I get started?
Schedule an onboarding meeting. We will ask about your practice, practice management software, IT, and goals. You can ask us whatever you want to ensure Proveer is a good fit before you proceed.
How long is the contract?
Proveer’s services are month-to-month. Quit anytime. Proveer believes in our value proposition enough to build our business around re-earning each customer’s business every month. In fact, that’s how we’ve worked since our founding in 2008.
I’m not quite ready. How do I learn more?
Call, email, or schedule a meeting. One of our team members will address your questions.
Practice Analysis
What exactly is included in a Practice Analysis?
Our analysis goes beyond just financials. We evaluate operational processes, financial performance, and gather qualitative input from your team to provide a comprehensive picture of your practice.
How long does the Practice Analysis process take?
Our streamlined process is designed to provide maximum value with minimal disruption to your practice. The timeline can vary depending on the complexity of the practice, but we’ll discuss the specific timeline during your initial consultation.
Will I receive actionable recommendations, or just a report?
Our report includes clear, actionable recommendations that highlight strengths, weaknesses, and strategic opportunities for improvement.
Dental Consulting
What exactly does Proveer’s Dental Consulting service entail?
Proveer’s dental consulting services offer customized solutions to address your practice’s specific needs. We partner with you to tackle challenges, seize opportunities, and achieve your long-term vision.
How is Proveer’s consulting approach different from other firms?
Proveer has been trusted by dentists since 2008, bringing deep dental expertise to our consulting. Our systems are tailored and flexible, adapting to practices of all shapes and sizes, and we offer personalized support from an expert team committed to your success.
Is dental consulting right for my practice?
If your practice faces a challenge or opportunity, or you simply want expert guidance to improve your practice, dental consulting can be highly beneficial. We work with practices of all sizes and stages of development.
How do I get started with Proveer’s dental consulting services?
You can start by scheduling a free initial consultation. We’ll discuss your specific needs and objectives and determine how our consulting services can help you achieve your goals.
Are your consulting services only for practices experiencing problems?
No, our consulting services are also for practices that are doing well but want to reach the next level of success. We help identify opportunities for growth and optimization to ensure long-term prosperity.
Outsourced Administration
What support comes with Proveer’s outsourced services?
Proveer’s insurance processing and patient billing services come with expert support that exceeds what many of our competitors provide. For example, if a patient has a question about a complex claim or billing statement, we will walk your team member through it. This level of support makes all the difference between providing great customer service and appearing to not have a clue in the minds of your patients.
Who talks to patients about billing questions?
Your team does. When a patient has a question about a claim or a statement, we walk your team member through it so they can answer accurately. Proveer does not contact your patients directly, and does not perform debt collection.
Insurance Processing
How quickly can Proveer begin handling our insurance processing?
We can typically begin onboarding new clients very quickly. The exact timeline will depend on your practice’s specific needs and current setup.
What software do you use for insurance processing?
We log in remotely and work inside your practice management software and electronic claims software, on your computers. Patient records stay where they already live rather than being copied into a system of ours, so there are fewer places for that information to sit. It also means our work is documented in your software as we do it, for you to review at any time, on systems you own and control.
How is insurance processing priced?
Per practice. The fee depends on your claim volume, your practice management software, and how much of the work you want us to carry, and there is a one-time onboarding fee to get set up in your systems. Schedule a consult and we will quote it.
What happens if a claim is denied?
We investigate denied claims, identify why the payer denied them, supply any information requested, and resubmit. Where a denial warrants a formal appeal, we tell you and explain the basis — filing the appeal itself stays with your practice.
Patient Billing
What patient billing records do you keep?
We work right in your practice management software, which will contain the full history of our work. If you want reports or records you cannot readily obtain from your practice management software, let us know.
Who talks to patients about billing questions?
Your team does. When a patient has a question about a claim or a statement, we walk your team member through it so they can answer accurately. Proveer does not contact your patients directly, and does not perform debt collection.
Do you print and mail statements for us?
We do not print and mail statements. If you have an electronic service to deliver patient statements, we can use it. If not, we can generate patient statements for your team to print and mail.
How does Proveer’s patient billing integrate with insurance processing?
Patient billing is an add-on service for practices using Proveer’s outsourced insurance processing.
How is patient billing priced?
Per practice, based on your software, your statement and transaction volume, and how much customization your workflow needs. We start with a free billing assessment and quote from there.
Do you work with my practice management software?
We strive to integrate with a wide range of practice management software. We’ll discuss your specific software during the billing assessment.
Practice Purchase Evaluation
How long does the evaluation process take?
The timeline varies depending on the size and complexity of the purchase opportunity, but we work efficiently to provide a timely and thorough evaluation. Once we obtain all requested information, we typically deliver in 3–6 weeks.
Do you offer support after the evaluation is complete?
Yes! We’re here to answer any follow-up questions and provide guidance throughout the acquisition process.
Do you visit the practice as part of a practice purchase evaluation?
No. Our evaluation is a cold, hard analysis based entirely on data and information including information about the location and equipment. To keep our practice purchase evaluation fee low, we do not visit the practice to form an opinion on the suitability of space and equipment to your needs.
Custom Services
What types of custom services do you offer?
We can develop custom solutions for a wide range of dental practice needs including dental consulting, practice analyses, and practice purchase evaluations.
Is the initial consultation really free?
Yes! The initial consultation is completely free and with no obligation. It’s a chance for us to understand your needs and for you to learn more about how we can help.