Dental Appointment Reminders and No-Show Rates
By Greg McGlaun
Patient no-shows can disrupt schedules, reduce productivity, and ultimately impact the financial health of any dental practice. Effective dental appointment reminders are essential tools for mitigating this issue.
One of Proveer’s client dental practices neglected to perform dental appointment reminder calls one day. The no-show rate for the day was extraordinarily high, and some patients specifically reported they forgot their appointments without the reminder calls. On another occasion, the practice quit sending appointment reminder postcards for three months. Last-minute cancels were higher in those three months than ever before.
While this is just anecdotal evidence and not very scientific, it highlights the importance of consistent reminder systems. What happens to the no-show rate at your practice when reminder calls are not made or postcards are not sent?
Dental practices use a variety of reminder systems to help patients remember their appointments:
- Calls
- Postcards
- Texts
- Emails
Proveer’s practice management solutions can help dental practices optimize their reminder systems and reduce no-show rates. Our monthly plans and outsourced administration services offer the support and tools you need to streamline your operations, improve efficiency, and enhance your financial health.
Schedule a free consultation to learn more about how Proveer can help your practice thrive.
Proveer shares general practice-management information. It does not replace the professional judgment of the treating dentist or advice from qualified legal, tax, employment, or regulatory professionals.